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For enquiries, contact us at info@identitek.co.za
Client Portal & Documentation Hub
Access essential technical documentation, FAQs, direct support channels, and real-time operational status.
Find technical guides, quick configuration references, and direct pathways to our engineering and support desks.
Standardized configuration references and setup guides for clients
Core router configurations, DHCP reservation standards, and subnet architecture.
NVR storage optimization, camera stream setups, and remote mobile viewing access.
IMAP/POP settings, Microsoft 365 Exchange parameters, and Zoiper softphone setup.
3-2-1 backup rule implementation, local NAS synchronization, and secure cloud vaults.
Quick answers regarding our service level agreements and support infrastructure
We service the entire Western Cape and Eastern Cape regions with professional on-site and remote technical support.
Emergency escalation paths and retainer-based after-hours support are available for contracted enterprise and business clients.
Remote support requests are generally triaged within 1 to 2 business hours, with critical system outages receiving priority dispatch.
Yes, all data migrations, backups, and network setups strictly align with local POPIA compliance requirements and data security standards.
Direct lines of communication with our systems administration team
Submit a support ticket or service request online.
Send system logs, error reports, or inquiries directly.
Manage accounts, domains, and active services.
Live operational metrics for core infrastructure and client portals
Our engineering team is ready to assist with emergency outages, network troubleshooting, or scheduled deployments.
Contact Support Desk →